Privacy Policy
Last updated: 01 Mar 2025
1. Introduction
Callix ("Company", "we", "our", or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you use our services at callix.app.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Data
- Full name
- Email address and contact details
- Phone number and call routing data
- Company name and position
- Login credentials and access logs
- Billing address, payment method, and transaction history
2.2 Communication Data
- Call logs (incoming/outgoing)
- Call recordings and transcriptions (if enabled)
- SMS content (where applicable)
- Time stamps, duration, and metadata related to communications
2.3 Technical Data
- IP address, browser type and version, device information
- Usage behavior and session analytics
- Cookies, web beacons, and tracking technologies
- Referrer URLs and location data (if permitted)
3. How We Use Your Information
- Authenticate users and manage accounts
- Provide customer support and technical troubleshooting
- Manage billing, invoicing, and plan usage
- Improve service performance and user experience
- Customize offers and promotional messages (with consent)
- Ensure compliance with applicable laws and policies
4. Sharing of Information
We may share your information with authorized third-party service providers, subsidiaries, and legal authorities when required. We do not sell your personal data.
5. Data Retention
Callix retains user data as long as needed. After account termination, data will be deleted or anonymized unless legally required.
6. Data Security
We implement SSL/TLS encryption, encrypted storage, access control, and vulnerability testing to safeguard your data.
7. Your Rights
- Access, correct, update, or delete your personal data
- Request a copy of data we hold
- Object to processing or restrict use
- Withdraw consent at any time
To exercise these rights, contact privacy@callix.app
8. Cookies
Cookies help us provide a better experience. You may disable cookies, but this may impact certain features.
9. International Data Transfers
Your data may be processed or stored outside your country. We use SCCs and comply with GDPR standards where applicable.
10. Third-Party Links
Our site may contain links to external sites. We are not responsible for their privacy practices.
11. Children’s Privacy
We do not knowingly collect data from individuals under 18 years of age.
12. Contact Us
If you have questions, contact us at support@callix.app